Return & Refund Policy

Thank you for shopping with Eco Wood Wear. We appreciate your trust and aim to provide you with a product you’ll love.

Personalized Items & Engravings – Non-Returnable

Products that are custom engraved or personalized are exempt from the standard return policy and are non-refundable.

This is in accordance with:

• 
  

We only accept returns for personalized items if they arrive damaged or defective.

Returns for Non-Personalized Items

As a small business with international fulfillment, we’re currently unable to facilitate returns based on change of mind or preference (e.g. if multiple items are ordered for comparison).

Please note: We cannot accept returns when multiple items are ordered for the purpose of selecting between them. These are not eligible under our current return system.

Eligible (non-personalized) items can only be returned in the case of:

Please email us at ecowoodwear@gmail.com within 7 days of receiving your order and include photos.

Why We Don’t Offer Standard Returns

We ship from overseas warehouses to keep our products affordable and accessible worldwide. Because of this, return shipping costs are often higher than the product itself. We hope for your understanding and aim to be transparent about this from the start.

1+1 Deal Policy

Items purchased under a Buy One, Get One Free promotion must be returned together. Partial returns are not eligible.

Need Help?

If you’re unsure about anything, just contact us — we’re happy to help and committed to a fair experience.

Email: ecowoodwear@gmail.com