Return & Refund Policy
Thank you for shopping with Eco Wood Wear. We appreciate your trust and aim to provide you with a product you'll love.
Personalized Items & Engravings – Non-Returnable
Products that have been custom engraved or personalized are made specifically for you and are therefore non-returnable and non-refundable, unless they arrive:
- Damaged
- Defective
- Incorrect due to our error
If this happens, please contact us within 7 days of delivery and include clear photos so we can resolve the issue as quickly as possible.
Returns for Non-Personalized Items (United States Only)
We now accept returns for non-personalized items shipped to customers within the United States.
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unused and returned in its original condition.
- The watch must include all original packaging and accessories.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Refunds will be processed once the returned item has been received and inspected.
International Orders
For customers outside the United States, we currently do not offer returns for change of mind or personal preference due to the high cost of international return shipping.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and we'll make it right.
Multiple Item Purchases
Orders placed for the purpose of comparing multiple products (for example, purchasing several watches to choose one) are not eligible for standard returns outside of the United States.
1+1 Promotion Policy
Items purchased as part of a Buy One, Get One Free promotion must be returned together.
Partial returns are not eligible.
Need Help?
If you're unsure about anything, please contact us.
We're always happy to help and committed to finding a fair solution whenever possible.
Email: ecowoodwear@gmail.com